Thanks to Portainer, ilionx have been able to give each of their customers a login [to Portainer] that gives them the ability to manage their own apps. Not unexpectedly, customer have limited experience with Kubernetes, however, using Portainer for just a few weeks, customers have quickly adapted to the technology.
Remy said, “Giving our customers the ability to login and check and reboot containers themselves has been a huge win for us. We love helping our customers and we want to spend time working with them on other more complex tasks that provide them more value, rather than jobs like rebooting containers.”
Portainer has helped ilionx deliver an improved, self-service platform to their customers, while reducing load on their own team. By giving the customers the power to solve smaller issues themselves, the time now spent with customers is more effective.
Improved customer experience and improved team experience, it is a win-win for ilionx.
ilionx’s recent onboarding session with Portainer allowed them to learn more about Portainer’s functionality and resolve the issues they were having.
Now the initial set up is done, Remy and the team are working on making everything run as smoothly as possible. At Portainer, we are very much looking forward to working with ilionx over the coming years.
