Portainer Business Support

Take advantage of a range of support options for Portainer

Support Overview

Community Support is free and is delivered by the community for the community. It is accessed through the open Slack channel, or via the forums. Portainer staff monitor the threads and conversations and will participate where appropriate. Conversations and threads will be moderated as necessary.

Business support is a subscription service and is delivered by Portainer developers directly. Business support is only available for clients with a current support subscription. Portainer Business Support is available in Standard and Critical levels, which offer a range of availability and response time options.

Business support is designed for organizations that rely on Portainer for their day to day operations. It includes comprehensive assistance and issue resolution for Portainer software.

Business Support includes:

  • Unlimited Tickets for Incidents (something in Portainer is not working as expected)
    • Any bugs identified will be logged and resolved in future releases
  • Four named support contacts
  • Portainer Extensions purchased ala-carte, are supported under this agreement
  • Support is initiated via our web-based ticketing system. Support will be rendered either through email, slack (private slack channel), telephone, or screenshare using Zoom.

Business Support excludes:

  • “How-To” support (general usage questions)
  • Support for the underlying Docker Platform

 

Mission Critical support is a subscription service and includes a custom build of the Portainer image/container, that is hardened, patched, and includes all extensions pre-licensed. On subscription, Portainer engineers will perform a remote virtual consult, to ensure Portainer and the underlying Docker platform is configured correctly, configure any applicable extensions, and then handover to your operations team. Portainer engineers will also schedule a monthly 30 minute remote virtual consult to answer any "how to" questions you may have.

Business support is designed for organizations that rely on Portainer for their day to day operations. It includes comprehensive assistance and issue resolution for Portainer software.

Mission Critical Support includes:

  • Custom Build of Portainer (Portainer Enterprise Edition), which is based off Portainer CE, but is security hardened (against OWASP standards), and has all critical bugs resolved. Made available as a container image from a private repository.
  • Patches made available quarterly that fix bugs but that do not materially change the function or behavior of Portainer
  • New Releases made available bi-annually. No mandatory requirement to upgrade.
  • Initial 2 hour "virtual consult" to complete the Portainer deployment and initial configuration, including checking the underlying Docker environment function.
  • Monthly 30 minute "virtual consult" whereby you are able to ask any "how to" questions that may have arisen in the prior month.
  • Unlimited Tickets for Incidents (something in Portainer is not working as expected)
    • Any bugs identified will be logged and resolved in future releases (new releases are generally available every 8 weeks)
  • Unlimited Support Contacts (one mail domain)
  • 4 Hour SLA, 24x7
  • Support is initiated via our web-based ticketing system. Support will be rendered either through email, slack (private slack channel), telephone, or screenshare using Zoom.

Option "white glove" uplift to improve SLA to 1 Hour, and to enable unlimited support for issues with the underlying Docker Platform.

Pricing

Pricing is based on the number of Portainer Instances, and the number of Endpoints (clusters or standalone hosts) defined within Portainer.

  • Business Support Standard is USD$1200 per year for one Portainer instance and 10 endpoints, with  additional endpoints US$120 per year.
  • Business Support Critical is US$2400 per year for one Portainer instance and 10 endpoints, with additional endpoints US$240 per year.
  • Business Support Mission Critical is US$11,940 per year for one Portainer Instance, and 10 endpoints, with additional endpoints US$600 per year.
    • White-Glove Uplift 45% price increment over Mission Critical fee

Purchase of support is via our online shop here: https://www.portainer.io/shop/

Once acquired, a support subscription will enable private access to the Portainer Support Portal at the appropriate service level.

Technical Documentation

Access the detailed function reference here

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Professional Services

Engage with the Portainer Team to manage your container platform, or get design and build assistance from the experts.

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Portainer Community Edition

The free, open source heart of the Portainer toolset

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