Portainer Business Support

Get the Peace of Mind Your Business Needs With Portainer Support

Feature Portainer CE Personal Support Business Support Standard Business Support Plus Business Support Critical Mission Critical Support
Formal Support for the Portainer product from the Portainer company - Y Y Y Y Y
Community Self-Support via Slack / Forums / FAQ’s / Documentation Y Y Y Y Y Y
Service Level - 9x5,NBD Response 11x5, NBD Response 11x5, 4 Hour SLA 24x7, 4 Hour SLA 24x7, 1 Hour SLA
Support Calls per Year (related to Portainer and any Portainer Extensions) - 5 Unlimited Unlimited Unlimited Unlimited
Support to resolve issues with the underlying Container Platform (Docker, Docker Swarm, Kubernetes) - - - - - Y
Initial onboarding call to validate your Portainer deployment - - 30 minutes 30 minutes - -
Initial onboarding call (2 hour) to assist with setting up Portainer correctly - - - - 2 hours 2 hours
Monthly 1:1 Q&A call (30 minutes) for assistance with any “how to” questions - - - - Y Y
Assisted Fault triage via remote screen share - Y Y Y Y Y
Named support contacts - 1 4 4 10 10
Minimum hosts - - 4 4 10 10
Price FREE $250 per Year per named contact $120 per Docker Host per Year $240 per Docker Host per Year $700 per Docker Host per Year $2000 per Docker Host per Year
Get Support Get Support Get Support Get Support Get Support

Support Overview

Community Support is free and is delivered by the community for the community. It is accessed through the open Slack channel, or via the forums. Portainer staff monitor the threads and conversations and will participate where appropriate. Conversations and threads will be moderated as necessary.

Personal Support is our support plan designed for IT contractors, solo developers or anyone using Portainer in a limited, non-critical way. It offers a single contact 5 support calls per year. By subscribing to Personal Support a Portainer user has access to the Portainer team when needed, in a simple cost effective way.

Business support is a range of subscription offerings and is delivered by Portainer developers directly. Business support is available through a support subscription and is available in a range of service levels up to Mission Critical. We can offer support for the small, non-critical environment (that can tolerate limited downtime), right up to full scale enterprise platforms that must maintain the highest levels of availability.Business support is designed for organizations that rely on Portainer for their day to day operations. It includes comprehensive assistance with anything Portainer and in some cases the underlying container platform as well!

Business Support includes:

  • 30 Minute onboarding call to verify the Portainer installation
  • Unlimited Tickets for incidents (something in Portainer is not working as expected)
  • Any bugs identified will be logged and resolved in future releases
  • Four named support contacts (ten in the ‘Business Critical’ subscription
  • Support for any installed Portainer Extensions

Support is initiated via our web-based ticketing system. Support will be rendered either through email, slack (private slack channel), telephone, or screenshare using Zoom.

Business Support excludes support for the underlying Container Platform

Mission Critical support is Portainer’s premier support offering. Mission Critical Support is your "on demand” site reliability engineer (SRE). The deeply skilled Portainer support team will not only assist you with issues you may encounter with Portainer, but we will also assist to identify, understand and repair any issues that may occur within your underlying container platform (Currently Docker hosts, with or without Swarm, on Linux or Windows).

This service is designed for IT teams that simply must keep their business running and need additional assistance with the underlying platform. It includes a two-hour onboarding call to ensure that the platform and Portainer are configured correctly, as well a monthly scheduled service call to keep the team up to date.
Portainer engineers will also schedule a monthly 30 minute remote virtual consult to answer any "how to" questions you may have.

Mission Critical Support includes:

  • Initial 2 hour "virtual consult" to complete the Portainer deployment and initial configuration, including checking the underlying Docker environment function.
  • Monthly 30 minute "virtual consult" for general "how to" questions
  • Unlimited Tickets for Incidents (something in Portainer is not working as expected)
  • Support for the underlying container platform (Currently Docker hosts, with or without Swarm, on Linux or Windows).
  • Bug identification, logging and resolution in a future release. (new releases are generally available every 8 weeks)
  • 10 Named Support Contacts (one mail domain)
  • 1 Hour SLA, 24x7

Support is initiated via email or our web-based ticketing system. Support will be rendered either through email, Slack (private slack channel), telephone, or screenshare using Zoom.

Technical Documentation

Access the detailed function reference here

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Professional Services

Engage with the Portainer Team to manage your container platform, or get design and build assistance from the experts.

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Portainer Community Edition

The free, open source heart of the Portainer toolset

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