Community Support is free and is delivered by the community for the community. It is accessed through the open Slack channel, or via the forums. Portainer staff monitor the threads and conversations and will participate where appropriate. Conversations and threads will be moderated as necessary.
Business support is a subscription service and is delivered by Portainer developers directly. Business support is only available for clients with a current support subscription. Portainer Business Support is available in Standard and Critical levels, which offer a range of availability and response time options.
Once acquired through an in-app purchase, a support subscription will enable private access to the Portainer Support Portal at the appropriate service level.
Business support is designed to help support subscribers get the best from Portainer. It includes comprehensive assistance and issue resolution for Portainer software, as well as the ability to ask “how to” questions. Issues outside Portainer (such as those relating to third party software or hardware) will be diagnosed, verified and the client will be referred to the relevant supplier for support. Portainer support will investigate and resolve any bugs that are identified as part of the support case.
Portainer Support is unable to assist or answer questions relating to the design and configuration of container platforms. However, such services are available from the Portainer Professional Services team.
Portainer Business Support Standard is USD$1200 per year per Portainer instance. This provides support for up to 10 endpoints (unlimited hosts within an endpoint), and 4 named support people. Support for additional endpoints is US$120 per endpoint per year. Business Support Critical is US$2400 per year for 10 endpoints, with additional endpoints US$240 per year.
Purchase is via the “Support” tab in the Portainer application.
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