Ensuring Portainer Business customers get the best possible experience is important to us. Which is why we've developed a comprehensive Customer Success Programme for all users.
The Programme starts with a virtual one-on-one onboarding session. A member of the Portainer Customer Success team will evaluate your environment then work with you to ensure Portainer is optimized to give you the visibility and insights you need.
Should you run into problems you have access to two tiers of Support – 24x7 or 9x5 depending on what you purchased for the nodes in question. The Support team is highly skilled and fully equipped to deal with any size of issue. You’ll also get regular contact and updates from Portainer to ensure you are getting the absolute best out of your investment.
All Portainer Business users have full access to our extensive documentation library. It contains everything from detailed installation guides through to "how-tos" on basic through to highly technical work throughs. The library is constantly updated.
We have an active Slack channel to support all users of the Portainer platform. Engage directly with other users, community leaders and our Portainer team to answer any questions you might have and learn from how other businesses are using Portainer.