Portainer Personal Support is the ideal way for IT contractors, solo developers or even the home enthusiast to access to the skills and resources of the Portainer support team. Allowing for 5 support incidents per year for a single named contact. It’s designed for those situations where you just need a little bit more – more guidance, more clarity or more help.
As its name implies, Personal support is just for you, its not suitable for business platforms. We have specific support products for those cases. Please have a look at our Business Support offerings for that requirement.
Portainer Personal Support is available from 8am to 5pm during business days in your local time zone. The team will respond within one business day (often sooner). Support is initiated from our web-based ticketing system, and is provided either by Slack messaging, Zoom remote support, or email.
Portainer support provides you with an easy way to interact directly with the Portainer development team; whether you have an issue with the product, think you have found a bug, or need guidance on how to use Portainer, we are here to help.
Portainer Personal Support is per named support person and is an annual subscription.