Mission Critical Support is Portainer’s premier support offering. Mission Critical Support is your "on demand” site reliability engineer (SRE). The deeply skilled Portainer support team will not only assist you with issues you may encounter with Portainer, but we will also assist to identify, understand and repair any issues that may occur within your underlying container platform (Currently Docker hosts, with or without Swarm, on Linux or Windows).
This service is designed for IT teams that simply must keep their business running and need that little bit extra when it comes to platform support. It includes a two-hour onboarding call to ensure that the platform and Portainer are configured correctly, as well a monthly scheduled service call to keep the team up to date.
Support is initiated from email or our web-based ticketing system, and is provided either by Slack messaging, Zoom remote support, or email.
Portainer Mission Critical Support is available 24x7, with a 1 Hour response time for issues. With Mission Critical Support you can nominate up to 10 support contacts.
The annual subscription is priced per container host, with a 10 host minimum.